Only products purchased from our online store (https://www.osterphilippines.com) are covered by this Return Policy. We only accept the conditions below:
All return requests are subject to approval and must be made within 7 days from the date you received the item. Please send us an email at firstname.lastname@example.org with the following information to avoid any delays in the review and approval process.
The actual item returned will still go through a final evaluation process before your refund can be processed.
Your account will be credited within 7-10 business days once the item has passed the final evaluation process.
There are no fees to process refunds. However, payment transaction and shipping fees are non-refundable.
This Return Policy was last updated July 19, 2021.
If your unit fails during the first year, we will repair and service free under the following conditions:
If it does not meet the conditions above, you can still purchase the necessary spare parts available in our stores or service centers.